# Contact us

## How We Can Help

-   **Order help & shipping status:** track your order at [our order tracking page](/a/order-tracking).
-   **Returns & exchanges:** email us first so we can authorize the return and provide the correct return address. Please don't ship returns without authorization. See our [Refund & Returns Policy](/pages/refund-policy).
-   **Shipping times & delivery:** see our [Shipping Policy](/pages/shipping-policy).
-   **Sizing:** check our [Size Guide](/pages/size-guide) before ordering.

## Talk to the Team

**Email (support):** [info@thesofacovercrafter.com](mailto:info@thesofacovercrafter.com)  
**WhatsApp:** +1 408 709 5846  
**Hours:** Monday–Friday, 9:00–17:00  
**Typical response time:** within 24–48 hours

## Returns Address

To ensure your parcel reaches the right facility, we provide the return address after we approve your return request. Returns sent without authorization or to the wrong address may be refused.

## Business Information

**Legal entity:** KZL Agency OÜ  
**Registered office:** Keemia tn 4, 10616 Tallinn, Estonia  
_Note: this is our registered office and is not a returns address._

## Wholesale, Press & Partnerships

-   **Wholesale & corporate orders:** [info@thesofacovercrafter.com](mailto:info@thesofacovercrafter.com) (subject: Wholesale)
-   **Press & media:** subject: Press
-   **Creators & affiliates:** subject: Collab

## Accessibility

If you have difficulty using our website or need an accessible format, please email us and we'll be happy to help.

## Write to Us

Prefer the form? Fill it in below and we'll get back to you as soon as possible.

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> Source: [The Sofa Cover Crafter ](https://thesofacovercrafter.com/pages/contact-us)